Get the Data to Remove the Really Hard Impediments
I was looking through some old notes and found this question from a LinkedIn group. "Has anyone experienced where impediments are raised, but you (as a Scrum Master) do not have the power, control or autonomy to remove these impediments? If so, what have you tried to overcome this?" This...
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What Is the Purpose of a Sprint Backlog?
I came across this question\comment on the LinkedIn ScrumMasters group the other day asking about Burndown Charts and management analysis. "I send out Burndown Charts daily and have been questioned by upper managent as to why we see fluctuations, up or down to the ideal trend line." For those that are...
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Scale Scrum and Agile with LeSS Framework
As it turns out, there is a way to do Scrum at scale and it's name is LeSS - referring to the idea that less is the key to accomplishing more with Scrum. LeSS, an acronym referring to Large-Scale Scrum, and its practices were created based on the field experience...
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Customer Interviews: Analyzing the Data
She analyzes synergies, or synergizes analogies... or some such thing.—Edward Norton (as "Father Brian Finn"), Keeping the Faith. Alas, most of us have fairly rudimentary tools. Try to get some help from someone with data mining experience but let’s see what we can do without assistance. Nobody knows the data...
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Customer Interviews: How to Conduct the Interview
My greatest strength as a consultant is to be ignorant and ask a few questions.—Peter Drucker, American management consultant and author Interviewing is both an art and a science. Knowing when to speak and when to listen. Letting the client expand on an idea but also keeping to your agenda....
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Customer Interviews: Getting Ready
Personally I'm always ready to learn, although I do not always like being taught.—Winston Churchill, British prime minister Every marketing person will tell you that customer interviews provide deep insights on the product, its promotion, your sales team effectiveness, and your company strategy. What they often fail to do is...
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