There is no silver bullet for measuring Agile performance. If you only count one metric, it is easy to get tunnel vision. Be it the team focusing on just making the metric better (often through gaming the system) or management using the single metric to drive all decisions, you can end up with a product or organization that looks good while it is really driving off a cliff.
On the other hand, more is not always better. If you are using ten metrics it is more likely that different parts of the organization will focus on different metrics which can drive a wedge into the efforts to align with the organization.
So when it comes to metrics what actually matters and where do you start? View Joel Bancroft-Connors’ recent 1-hour interactive webinar where he will explores 3 lagging and one leading measure that support one another and can help the team align around performance metrics that will benefit the entire organization.
Joel Bancroft-Connors is a Principal Consultant at Applied Frameworks. His passion is to unlock and maximize the inner potential of others. He believes his roots in customer service, and its singular focus on serving the customer is where his enthusiasm for Agile comes from.
In the classroom, Joel combines his passion to unlock the potential of others with decades of theater and game design experience to create engaging workshops for the participants. By leveraging his unique background, Joel can explain Scrum and Agile concepts in a way that ensures learners can immediately apply them to their professional lives. When he is not teaching, he spends time with his family in the Pacific Northwest. Read Full Bio